Delivery of your order
We provide same day deliveries for orders confirmed before 4:00 PM. Order placed after 1:00 PM will be delivered the following day or any other day as selected by the customer on the cart page.
Changes to your order
If you wish to make any changes to your order, please do so by contacting us at ajwabakerysdnbhd@gmail.com or via phone 03-61422277 or WhatsApp 012-2340530 (Mon-Sat, 10:00 AM-6:00 PM). We will always do our best to make last-minute changes for you, but we can only guarantee changes (including to updating the delivery address and in relation to card messages) if changes are requested 24 hours before the intended delivery day.
Product and Substitution Policy
All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without any prior notice. In terms of product requests, we will try to fulfill all requests to the best of our ability. For simple requests please inform us via phone 03-61422277 or WhatsApp 012-2340530 (Mon-Sat, 9:00 AM – 6:00 PM) / email (ajwabakerysdnbhd@gmail.com) and will try to accommodate the request subject to the availability of the color.
Delivery Days and Time
- Deliveries can be done on Mondays to Saturdays.
- Timed deliveries 12am – 4pm
Although our team will always try our best to ensure punctual delivery for our customer, AjwaBakery cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the courier service that we use or anything else outside of AjwaBakery’s control.
Damage
Our cakes are packaged to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged during transit. Should this occur to a level that you deem unacceptable, please contact our customer care at 012-2340530 to inform us immediately with images to support your claim so that we can arrange a replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged product within 6 hours of receipt in order to be eligible for a refund.
Non Delivery
We do everything we can to ensure our products are delivered. If for any reason we made a mistake and deliveries don’t turn up, please contact our customer care at 012-2340530 to inform us. We will send you a replacement on our next available delivery date, or a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. AjwaBakery has no influence over these timescales.
Satisfaction Guarantee
Satisfying you and your recipient is our ultimate aim. We always strive to deliver products at its best condition and on time.
